Client Service Administrator, Group Benefits

Job Description
Oswald Companies
Main Areas of Responsibility: 
  • Provides direct administrative support as required for two to three assigned Client Managers; responds to requests for assistance in a timely and collaborative manner.
  • Supports the assigned team in the retention of the existing client base; confers with the team on opportunities to up-sell and/or cross-sell additional Oswald products and services.
  • Serves as a client contact and identifies and assesses customer’s needs quickly and accurately; solves problems systematically, using sound business judgment.
Additional Areas of Responsibility: 
  • Responds to enrollment, billing, claims, and other administrative issues; ensures a complete solution is provided to the client's satisfaction; documents the details and outcomes of each support event.
  • Performs data entry of current and historical account information and related commissions in the system of record for the onboarding of new clients.
  • Ensures commissions are accurate, flowing and received on a timely basis at point of sale or renewal.
Other Information/Requirements: 
  • Associate degree in Business or related major from a two-year college or technical school and one to three years related experience or the equivalent combination of education and experience.
  • At least 1 to 3 or more years of Group Benefits Insurance industry knowledge is required.
  • Prior experience in medical benefits and ancillary lines of coverage preferred
  • Experience working for an insurance brokerage firm preferred
  • Life, Health and Accident License preferred
  • Professional designations of RHU, GBA, CEBS, PHR, etc. preferred


How to Apply: 

Click here to apply.

Contact Information
Corporate Headquarters Oswald Centre
1100 Superior Avenue, Suite 1500 C
This Listing Expires on: 
Mar 9, 2018