The Project Manager Development Program (PMDP), created by AGC of America, is designed to specifically meet the needs of the construction industry. The curriculum, along with the activities and shared experiences of course participants, provides the necessary skills and knowledge to increase the participant’s ability to work successfully with others to ensure project success.

This unit presents the fourth and fifth process groups of Project Management: Monitoring and Controlling; and Closing. This unit focuses on changes that may occur during the life cycle of a project and how to finalize project processes. This unit emphasizes that the Executing, and Monitoring and Controlling process groups are iterative processes. It also addresses topics such as dispute resolution, how to document changes, the impact of changes on the overall schedule and budget, maintaining quality assurance, and change order management. This final unit focuses on the process of closing out a construction project. The instructors review the process for project closeout to include both administrative closure and contract closure. This unit emphasizes customer satisfaction and reviews the required communication with and documentation for the owner during closeout.

Instructors: Jenna Carlson and Brad Berkowitz from Whiting Turner

Course objectives include:

• Describe how changes to the project impact the overall project scope and estimate
• Manage changes to the project schedule during a project
• Explain the term “time value of money” as it applies to a construction project
• Identify the process steps for managing/documenting the time and scope changes to a project
• Demonstrate the correct process to manage a change request
• Outline the steps to engaging with building authorities
• Describe the process for addressing identified non-compliant items following testing
• Identify available software options for Construction Management
• Describe the process for documenting project team communications
• Manage project risks that arise during the execution of a project
• Oversee the processing of claims for time and cost
• Describe the importance and the steps of title transfer to the owner
• Identify conflict resolution techniques to monitor disputes
• Outline tips for scheduling an effective meeting
• Describe the process of closing out a project with a client
• Summarize the importance of a positive customer experience throughout the project
• Outline the components involved in owner training prior to closing out a project
• Verify product quality through testing, balancing, and commissioning prior to the completion of the project
• Describe the purpose of As-Built Drawings
• Define the difference between substantial completion and final completion
• Generate and complete the punch list
• Describe the difference between a warranty and liability tail
• Explain the additional closeout requirements for a LEED-Certified project
• Describe the process to manage and mitigate liquidated damages