Are you in a position of leadership in your job, your civic organization, or at home? Leadership requires confronting people when their attitude or behavior needs to change, but many of us avoid that confrontation because it is not “comfortable,” until it becomes too late and the situation irresolvable. Dale Carnegie wrote a road map for handling confrontation, without gaining offense or arousing resentment. In this workshop, you’ll learn a memory technique for remembering this road map so that you can apply it under pressure. Principles are based on Dale Carnegie’s classic, How to Win Friends & Influence People, which has stood the test of time and remains the second-best seller all-time in nonfiction (over 50 million copies sold).