Administrative Assistant I

Job Description
Main Areas of Responsibility

Coordinates activities of the All-in-One/Enrollment Services Center reception desk. Provides initial and central point of in-person contact and intake processing for walk-up visitors for identified admissions, financial aid, registration, academic records, student accounts, advising, and auxiliary services functions. Triages student issues, providing tier-1 problem resolution assistance and general information; assigns more complex issues to Student Services Specialists based on schedule availability. 

Additional Areas of Responsibility

Administrative support experience in one or more enrollment services functions (e.g., admissions, financial aid, academic records, or student accounts). Excellent customer service and communication skills, including experience in responding to information requests and explaining detailed procedures. 

Other Information/Requirements
  • High school graduate or equivalent; completion of a high school typing class.
  • One year of previous work experience utilizing a word processing package, and six months experience utilizing a database or spreadsheet package.
  • Experience compiling and analyzing information, maintaining complex records, designing or setting up files in file drawer and/or computer based filing systems, operating standard office equipment, answering telephones & in-person inquiries.
  • Typing 50 wpm on a computer keyboard with an error rate not to exceed 10 percent.
How to Apply

Click here to apply and for a more detailed job description. Applications will be exclusively accepted online at http://www.csuohio.edu/offices/hrd/employment.html. Mailed or emailed application materials will not be accepted.

Contact Information
Cleveland State University Human Resources
2121 Euclid Avenue
Cleveland
Ohio
44115
Phone
216-678-2000
Administration
Listing Status
Active
Listing Visibility
Everyone
This Listing Expires on