Service Operations Manager
Responsible for the profitable operation of a Branch Office Service Business. This includes the direct supervision of all related maintenance and repair activity, union and non-union personnel, as well as accomplishing goals for safety, quality and customer satisfaction.
Responsible for the profitability and productivity of branch maintenance operations through efficient route structuring, callout management, materials control, expense control and maintenance repair/test scheduling. Utilize SAP margin and materials reports, callout and sick lift reports and weekly hours reports to analyze and control labor, materials and expense costs, as needed, to maintain CMll profit and labor productivity at budget. Responsible for meeting contract requirements on all maintenance accounts and ensuring customer satisfaction.
- Five years experience in maintenance/repair within the elevator/escalator or related industry
- Familiarity with electrical mechanical and hydraulic systems as applied in industry transportation and/or conveyance systems.
- Experience or ability to learn PC database, spreadsheet, scheduling, project management, communication and word processing applications.
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